Biases regarding the speaker may also affect our listening ability. Words that convey information that is contrary to our opinion can be very difficult to hear. However, a good listener must focus on the content of a message, rather than how the message is delivered. failure to provide feedback or ask questions.Ī nervous habit of a speaker or boring delivery can block listening.To enhance responsive listening, identify and eliminate barriers that can decrease your willingness to listen. Part 2: ELIMINATE BARRIERS TO EFFECTIVE LISTENINGĮvery person has experiences, values, and attitudes that can affect their ability to listen. Expressing these feelings helps diminish them and can eliminate roadblocks to productivity. Responsive listening allows a person to vent feelings without judgement. Often a person needs an outlet for feelings of frustration or anger. Listening responsively conveys appreciation to the speaker and can motivate the person to take positive action, rather than negative. Also, when you listen to people and allow a free flow of ideas, they are more willing to speak and the number of creative ideas increases. People cannot solve problems effectively when they feel they are being forced to change, or when they feel they are being judged, threatened, insulted, or analyzed. Each person must be allowed to speak without interruption. In such situations, it is important that each person’s ideas are heard without judgement. When receiving information, clarify your interpretation by restating your understanding of what the person is telling you.įrequently, a number of people work together to solve a problem. When giving information, use responsive listening to obtain feedback and ensure the recipient of the information understands the content. If you are a mediator, encourage responsive listening on the part of the people who are part of the conflict. Frequently, people say the same thing in two different ways, but don’t bother to listen closely enough to realize they agree. If you listen, the other person will often listen as well. Listen carefully to a person that disagrees with you. Avoid taking on a problem that is not yours while assisting with the clarification of the problem. It is important that the owner of the problem keep the responsibility of solving the problem. Look for non-verbal clues, provide non-judgmental feedback, and ask questions to help the person clarify the problem. Often a speaker will express a problem subtly. The first step towards solving a problem is to identify and define the problem. To increase retention and understanding, use the gap between thinking and speaking to make a mental summary of what was said, relate the information to personal experience, or organize the information into central ideas. To obtain and retain information, concentrate on what is being said. Use responsive listening to enhance the ability to: To listen responsively, listen with the intent of understanding, instead of replying. Part 1: UNDERSTAND THE USE OF RESPONSIVE LISTENING motivate staff through acceptance and empathy,.prevent or reduce misunderstandings in person-to-person communication,.
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